Legal

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect information collected through our website.

Last Updated

This Privacy Policy was last updated on December 16, 2025.

Information We Collect

When you use our website, we may collect information that you provide directly to us, including:

  • Name and contact information you provide through our contact forms
  • Any messages or information you submit through website forms
  • Information automatically collected through cookies and analytics tools (see Analytics section below)

How We Use Your Information

We use the information collected through our website to:

  • Respond to your inquiries and requests submitted through our contact forms
  • Improve our website functionality and user experience
  • Analyze website usage patterns and trends
  • Comply with legal obligations

Contact Forms and HIPAA Compliance

Our website contact forms are designed to be HIPAA compliant and secure. If you choose to submit protected health information (PHI) through our contact forms, it will be handled with the highest level of security and confidentiality in accordance with HIPAA requirements. However, we recommend that you do not submit sensitive medical information through our website forms. For sensitive matters, please contact us directly by phone.

Analytics and Tracking

We use analytics services to understand how visitors interact with our website:

  • Google Analytics: We use Google Analytics to collect information about website usage, such as page views, time spent on pages, and navigation patterns. This helps us improve our website and user experience. Google Analytics may use cookies and similar technologies. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • PostHog: We use PostHog to analyze website usage and improve our services. PostHog collects anonymized data about how you interact with our website. This data helps us understand user behavior and improve our website functionality.

These analytics services do not collect personally identifiable information (PII) or protected health information (PHI). All analytics data is anonymized and aggregated.

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

  • When required by law or legal process
  • To protect our rights or the safety of users
  • With service providers who assist us in operating our website (under strict confidentiality agreements)
  • In connection with a business transfer or merger (with notice to users)

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and restricted access to personal information.

Your Rights

Regarding information collected through our website, you have the right to:

  • Access information we have collected about you
  • Request corrections to your information
  • Request deletion of your information (subject to legal retention requirements)
  • Opt out of certain data collection practices (such as analytics cookies)
  • File a complaint if you believe your privacy rights have been violated

Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can control cookies through your browser settings, though disabling cookies may affect website functionality.

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 through our website. If you believe we have collected information from a child under 13, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Williams Family Dentistry

3272 Hendersonville Rd.

Fletcher, NC 28732

Phone: (828) 681-8888

Email: info@williamsfamilydental.com